Frequently Asked Questions

Simply browse our products, add items to cart, and checkout. You can pay on delivery.

Contact us as soon as possible; whether an order can be changed depends on its packing and shipping status.

No minimum order. However, orders under 3,700 EGP have a 70-130 EGP shipping fee depending on governorate.

Delivery commonly takes 1-6 business days depending on the governorate: 1-2 for Cairo and Giza, 5-6 for Aswan, North Sinai and New Valley, and in between elsewhere (each governorate's estimate is listed on the shipping page). It can vary by address and carrier.

We send tracking information by WhatsApp after dispatch when the carrier provides a tracking link.

We serve eligible addresses within Egypt. Our team confirms delivery availability and cost before the order is finalized.

Return or exchange within 14 days of delivery under the return policy. Items must be unused, complete with all accessories, and in their original packaging.

Opened or used earbuds and audio products are not returnable for hygiene reasons. If one arrives defective, the defective-product terms and the CairoVolt warranty apply.

CairoVolt covers return shipping when a product defect or an error on our side is confirmed. Otherwise return shipping is the customer's responsibility, and the original shipping fee is non-refundable.

Eligible Anker and Soundcore products carry an 18-month CairoVolt store warranty, while eligible Joyroom and JBL products carry 12 months unless a specific product page states otherwise. The product page and order confirmation record the terms applicable at purchase.

Contact us on WhatsApp with your order number and describe the issue.

Warranty is tied to the original purchase, not transferable.

We sell each item under the brand and model identified on its product page, with the available images and specifications. A CairoVolt warranty record is not a manufacturer authenticity certificate; match the model and packaging on receipt and use the written return policy if anything differs.

Power, ports, compatibility, price, and warranty vary by model. Compare the actual product details rather than relying on the brand name alone.

Absolutely! Contact us on WhatsApp and we'll help you choose the right product.

Cash on delivery in cash is the only payment method we accept — no cards, no online payment, and no instalments. This applies to every order at any value, and we take no deposit before you receive the item.

Currently we only accept Cash on Delivery.

Cash on delivery is the current payment method. Review the order summary, price, and shipping cost before confirmation, and the return policy if an issue appears after receipt.