Frequently Asked Questions
Find quick answers to your questions
šOrdering
How do I place an order?+
Simply browse our products, add items to cart, and checkout. You can pay on delivery.
Can I modify my order after placing it?+
Contact us within 1 hour of placing your order and we can make changes.
Is there a minimum order amount?+
No minimum order. However, orders under 500 EGP have a 40 EGP shipping fee.
šShipping
How long does delivery take?+
1-2 days for Cairo/Giza, 3-5 days for other governorates.
Can I track my order?+
Yes! You'll receive a tracking link via WhatsApp once your order ships.
Do you deliver to my area?+
We deliver to all Egyptian governorates.
š”ļøWarranty
How long is the warranty?+
18 months for Anker products, 12 months for Joyroom products.
How do I claim warranty?+
Contact us on WhatsApp with your order number and describe the issue.
Is the warranty transferable?+
Warranty is tied to the original purchase, not transferable.
š±Products
Are these original products?+
Yes! We are an authorized dealer for Anker and Joyroom in Egypt.
What's the difference between Anker and Joyroom?+
Anker is premium with longer warranty. Joyroom offers great value at lower prices.
Can I get product advice?+
Absolutely! Contact us on WhatsApp and we'll help you choose the right product.
š³Payment
What payment methods do you accept?+
Cash on Delivery (COD) is our main payment method.
Can I pay by card?+
Currently we only accept Cash on Delivery.
Is payment secure?+
Yes! You only pay when you receive and inspect your order.