Return & Refund Policy

Return Window

Eligible for Return

• ✓Product is unused and in its original condition
• ✓Original packaging and box are intact and undamaged
• ✓All included accessories, cables, and manuals are present
• ✓Proof of purchase (order number or WhatsApp confirmation)

Non-Returnable Items

• ✗Earbuds or audio products that have been opened or used (hygiene reasons)
• ✗Products with physical damage (scratches, dents, cracks)
• ✗Products damaged due to misuse, negligence, or unauthorized modification
• ✗Products returned without original packaging or missing accessories

How to Return

1. 1Contact us via WhatsApp (01558245974) with your order number and reason for return
2. 2Our team reviews the request and documents, then confirms eligibility and the next step
3. 3Ship the product back or we'll arrange a pickup (Cairo & Giza)
4. 4Refund is processed once the product is received and inspected

Refund Details

Note: Original shipping fees are non-refundable unless the return is due to a defective product or an error on our part.

Defective Products