Return & Refund Policy
Last updated: July 2026
Return Window
14
Days Return Period
From the date of delivery. Products must be in original, unused condition.
Eligible for Return
- ✓Product is unused and in its original condition
- ✓Original packaging and box are intact and undamaged
- ✓All included accessories, cables, and manuals are present
- ✓Proof of purchase (order number or WhatsApp confirmation)
Non-Returnable Items
- ✗Earbuds or audio products that have been opened or used (hygiene reasons)
- ✗Products with physical damage (scratches, dents, cracks)
- ✗Products damaged due to misuse, negligence, or unauthorized modification
- ✗Products returned without original packaging or missing accessories
How to Return
- 1Contact us via WhatsApp (01558245974) with your order number and reason for return
- 2Our team reviews the request and documents, then confirms eligibility and the next step
- 3Ship the product back or we'll arrange a pickup (Cairo & Giza)
- 4Refund is processed once the product is received and inspected
Refund Details
Processing Time
5-7
business days after receiving the item
Refund Method
Refunds are issued via Vodafone Cash, InstaPay, or bank transfer — your choice.
Note: Original shipping fees are non-refundable unless the return is due to a defective product or an error on our part.
Defective Products
Received a defective or damaged product? We've got you covered:
- •CairoVolt covers return shipping when a product defect or our order error is confirmed
- •Refund or replacement follows the inspection result and the published policy terms
- •After the return window, the case is reviewed under the product's written warranty duration and terms
Need Help with a Return?
Our team is available to assist you with any return or exchange questions.
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