Last updated: July 2026
We collect information you provide when placing an order, including: • Name, phone number, and contact details • Shipping address and governorate • Products, quantities, order value, and order history • Support messages or warranty claims you send us Technical data is also collected when you use the site, such as IP address, browser and device type, viewed pages, interaction events, and cookie or advertising identifiers where enabled.
We use information to: • Record an order, validate its price and availability, process it, and arrange delivery • Send order updates and provide support by WhatsApp, phone, or email • Operate customer service and manage orders in internal business systems • Measure site and campaign performance and improve usability • Prevent abuse and protect the site and orders • Handle returns, warranty requests, and applicable legal obligations
We share the minimum data needed for each purpose with: • Shipping companies to fulfil an order and communicate about delivery • Payment processors if online payment is added • Hosting, security, order-management, and customer-service providers, including CRM systems and Google Sheets used for operations • Google Analytics and Google Ads to measure visits and campaigns • TikTok Pixel and TikTok Events API to measure site and campaign events; technical data can include IP address and browser type, and a phone number used for advertising matching is sent as a SHA-256 hash rather than visible text • Authorities where disclosure is legally required We do not sell personal data for money. Service providers may process it only under their services and terms for the stated operational or measurement purposes.
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, or destruction.
The site uses local storage, cookies, and similar technologies to operate the cart, remember preferences, and measure visits and campaigns through Google and TikTok. You can delete or block cookies in your browser and use Google and TikTok advertising-personalization settings. Blocking necessary storage may prevent the cart or some features from working.
You may request to: • Access personal data we hold about you • Correct inaccurate data • Delete data where a legal, accounting, or active-dispute obligation does not require retention • Stop marketing communications • Object to advertising measurement where applicable We will request enough information to verify the requester before acting on a data-rights request.
For privacy questions or requests, email [email protected] or contact 01558245974 on WhatsApp and state that the request concerns privacy. We will acknowledge the request and ask for enough information to verify the data subject before acting.